Shipping policy

At HushHush, we aim to provide efficient and reliable shipping services worldwide. Please review our shipping policy carefully to ensure a seamless shopping experience.

Delivery Times:

  • Delivery times are estimated in business days and commence after dispatch.
  • Times may vary depending on the destination, and delays are possible.

Estimated Delivery Times:

  • Within Europe: Approximately 3 business days.
  • Outside Europe (e.g., North America, Asia): Approximately 7-10 business days.

For larger orders, which may qualify for additional discounts, our customer service team will contact you to confirm shipment details and estimated delivery times.

Customs and Import Charges:

  • Import charges, if applicable, are not included in our shipping fees.
  • Any customs duties or fees must be paid directly to the carrier or local customs office by the customer.
  • HushHush cannot provide refunds for import-related charges.

Delivery Verification:

Upon receiving your order, customers must verify:

  1. The number of packages matches the transport document.
  2. Packaging is intact and undamaged.
  3. Products match the order.

Important:

  • Sign the delivery confirmation with the note "the right to check the integrity of the products" to preserve your rights in case of discrepancies.
  • Failure to do so may prevent disputes regarding the condition or quantity of the products after delivery.

Lost or Damaged Packages:

  • Packages are insured up to a maximum value of €30 unless additional coverage is arranged during purchase.
  • Any anomalies, such as mismatched names on the order and payment method, may require additional verification, extending the delivery time by up to 7 business days.

Non-Delivery Claims:

In the unlikely event that an order is not delivered within 14 business days after order confirmation:

  1. Email support@hushhush.com with the subject line "Non-Delivery", including your order number and any relevant details.
  2. HushHush will respond within 2 business days to resolve the issue or provide an explanation.

Unclaimed Packages:

  • Packages returned to the vendor due to non-collection will incur a fixed fee of €45, which will be charged to the customer.

Customs Operations:

For shipments outside the EU, HushHush coordinates with FedEx, DHL, or UPS for customs clearance. Necessary documentation is provided to ensure smooth delivery.

With extensive experience in international shipping and thousands of satisfied buyers, we are committed to ensuring fast and hassle-free delivery.

For further assistance, feel free to contact us at support@hushhush.com.